How it works - electronic toll collection

As you approach the toll point

There are no toll booths to stop and pay at – you simply drive along the toll road.

An image is captured

As you pass under the toll point cameras capture an image of your vehicle’s registration plate number.

Your toll is calculated

The system determines the type of vehicle you’re driving from your registration plate and assigns the correct toll.

Ways to pay

You can pay by account, online, by phone, or at a self service kiosk. Or, wait for a toll payment notice in the mail.

If you don’t pay in time

If you haven’t paid within five days, a toll payment notice is sent to the registered vehicle owner with an administration charge of $2.20.

Updated: 20/07/2010 10:00 a.m.

As you approach the toll point

There are no toll booths so you don’t need to slow down, stop or look for loose change. This is the key benefit of electronic toll collection.

An image is captured

As your vehicle passes under the toll point, cameras capture an image of the vehicle’s registration plate number. The toll system uses the latest optical character recognition technology to read the registration plate and determine whether you are driving a motorcycle, car, truck, or bus, and assign the correct toll.

Your toll is calculated

The amount you pay depends on the type of vehicle you’re driving. There is no extra charge for towing a caravan or trailer.

The system automatically checks to see if your vehicle is linked to an account. If it is, the toll transaction is loaded against the account and the toll automatically deducted.

If it isn’t, the system holds the toll record for five days. If you haven’t paid within the five days a toll payment notice is sent to the registered vehicle owner.

Ways to pay

You can take the hassle out of toll payments by opening an account or paying single, return or multiple tolls online. You can also pay over the phone or in person at one of the self service kiosks near the toll road.

Please note that paying at a kiosk is likely to take longer than the time you’d save using the toll road for a single trip. We suggest that you pay before your trip or within five days, to avoid the administration fee.

If you don’t pay in time

If you haven’t paid for a trip within five days, a toll payment notice will be sent to the registered vehicle owner and an additonal administration charge of $2.20 added to cover the cost of issue. We may also pass any unpaid tolls and associated costs onto a debt collection agency.

You need to pay the toll payment notice as soon as you can – if it hasn’t been paid within 28 days an infringement notice and $40 fee will be issued for each toll trip.

If the infringement notice is left unpaid a reminder notice is sent to the registered owner of the vehicle.

The registered vehicle owner then has 28 days to pay before the infringement is passed to the Ministry of Justice for collection.

Find out more about what happens if you don’t pay